Moving Large Groups

Marcos de Andrade Uchôa Rezende, WCI’s jack-of-all-trades marketing and logistics specialist, knows a thing or two about moving large groups of people via charter aircraft.

Sandwiched in between conference calls to Costa Rica, Russia, Peru, Nigeria, Egypt, and Argentina, he agreed to be interviewed for this blog; part of it was given while moving his luggage from a St. Catherine’s Ontario hotel through the lobby to a rental car to be at a meeting in Toronto in an hours time.

Marcos is someone who gets things done, “it’s all about the personalized experience for the client”, he says. A WCI ethos that permeates throughout the company. For example this years soccer World Cup has been four years in the planning, with Marcos visiting twenty countries to cement relationships over the past two years, to iron out logistical concerns and meet the people who will be responsible for moving Worldwide Charter Internationals valued clients. If you’re responsible for moving a South American tour group to a venue in Russia, a thirty-six hour travel affair —it better come off without a hitch. And when there is a hitch —there’s a lot of moving parts in an aircraft and maintenance issues do arise, they are taken care of efficiently with the client’s experience in mind.

Marcos described on such situation, where a five-hour flight delay, a mind- numbing experience that all travellers loathe, into a positive experience by shuttling passengers to a restaurant, providing them with a great meal and entertainment.

When during the last World Cup in Rio de Janeiro, a pilot needed emergency surgery, shortly after landing for an acute appendicitis —WCI was in action and had a replacement in a few hours time. No flight delays equals no inconvenience for their clients.

Throughout the interview Marcos reiterated the need for an open line of communication between WCI and the client group, “trust is the most important thing —if people trust you and you do a good job, you’re going to get their business”, he says. So if it’s finding a flight crew in Mongolia that speaks Spanish for their client — Worldwide Charter International is up for the challenge. Moving a thousand delegates of the Roman Catholic Church to a Vatican Conference at the last minute —
they’ve done it.

And chances are they’ve planned for it, so you can sit back and relax, because someone like Marcos is working on your behalf.

Start your conversation today.